Privacy Policy

Last updated: May 2026

1. Introduction

Exploreans Watamu Beach Club & Villas ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or make a reservation.

2. Information We Collect

We may collect the following types of information:

Personal identification: name, email address, phone number, passport details
Booking information: arrival/departure dates, room preferences, special requests
Payment data: processed securely through our payment providers — we do not store card details
Technical data: IP address, browser type, device information, cookies
Communication records: emails, messages, and feedback you send us

3. How We Use Your Information

We use your personal data to:

Process and confirm your reservations
Communicate about your stay (pre-arrival, during, post-departure)
Provide customer support and respond to enquiries
Improve our services and website experience
Send promotional communications (only with your consent)
Comply with legal obligations

4. Legal Basis for Processing

We process your personal data based on:

Contractual necessity: to fulfil your booking
Legitimate interests: to improve our services and prevent fraud
Legal obligation: to comply with applicable laws
Consent: for marketing communications (which you can withdraw anytime)

5. Data Sharing

We do not sell your personal data. We may share it with:

Planhotel Hospitality Group (our parent company) for operational purposes
Payment processors and booking engine providers
Service providers (airport transfers, excursion operators) — only when necessary for your stay
Legal authorities when required by law

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Booking records are typically retained for 7 years for accounting and tax purposes.

7. Your Rights

Under applicable data protection laws, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data ("right to be forgotten")
Object to or restrict certain processing activities
Request data portability
Withdraw consent for marketing at any time

8. Cookies

We use cookies and similar technologies to enhance your browsing experience. For detailed information, please see our Cookie Policy.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

10. International Transfers

As part of the Planhotel Hospitality Group based in Switzerland, your data may be transferred to and processed in Switzerland and other countries. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be available on this page with the updated date.

12. Contact Us

For any questions about this privacy policy or to exercise your rights, please contact us:

Exploreans Watamu Beach Club & Villas
c/o Planhotel Hospitality Group
Via Nassa 17, 6900 Lugano, Switzerland
Email: privacy@planhotel.com